Payment and Refunds
30 Day Refund Policy
Payments are usually refunded through the process of payment for the product. However, if you wish to be refunded via another method such as Paypal, Bank Transfer or via crediting your account we are happy to try to make this happen. In most cases a full account credit will be given. If you wish for a refund back to you and any fees to us were incurred either from the payment processor and/or Certificate Authority, this fee may be deducted from your refund amount (this can be upto 20% of the total amount billed). Please feel free to enquire about this. If you have already configured your product the refund will be credited to your SSLTrust account balance.
Cryptocurrency payments can only be refunded to your SSLTrust account balance for future purchases.
If 30 days from the order date has passed and you still wish to obtain a refund, please contact us regarding this. We will be happy to consider it, as we can process refunds up to 40 days in select cases. If this is the case or you are close to the 30 day cut of period, please state clearly that you wish to process the refund and confirm your identity by stating your full name, the product, the invoice number and order date. This is so we can fast track the refund when it is received and not have to confirm any request details with you. A refund can only be requested by the owner of the account, using the same email address from which you purchased the product. You may request the refund via our support page ticketing system or emailing us at firstname.lastname@example.org.
Paypal refunds are processed as soon as the request has been reviewed, which can take up to 72 hours. A bank refund can take 1-10 days, depending on bank and country.
We at SSLTrust like to make it easy for you, and that is why we accept all major payment methods. If a payment method you prefer to use is not available during checkout, please contact us, as we may consider accepting a different method.
Currently we accept PayPal, Poli Payments, Bitcoin, LiteCoin, Bank Transfer, Visa and MasterCard.
In case of a charge-back, your account could be suspended and you could lose any rights to use SSL Certificates or any other products/services we offer. If the charge-back is considered fraud, your identity and details will be shared with the appropriate authorities to prevent you from future purchases online.
For suspended accounts to be reopened, we charge a reinstatement fee, which is $150, and all outstanding invoices must be paid.